Privacy Policy

This Privacy Policy explains how CasinoJax may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It is written for players in Australia and is intended to provide clear information about privacy practices. By using the website, you acknowledge that information may be handled as described below, subject to your rights under applicable privacy requirements.

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Information we may collect

CasinoJax may collect information that you provide directly, information created when you use the website and information received from service providers that help operate the platform. The information collected depends on the services you use, the checks that apply to your account and the choices you make.

In this article

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information about your responsible gambling settings, support requests, communications and interactions with the website. Some information is needed to create and operate an account, while other details may help us provide a more relevant and secure service.

Verification and compliance information

To confirm identity, eligibility and account security, we may request or handle verification documents and related information. This can include identity documents, proof of address, age-related information and records of checks completed by us or by specialist providers. These checks may be used to prevent fraud, protect players, meet operational requirements and support responsible use of the service.

Payments and transactions

We may handle payment and transaction records, including deposits, withdrawals, wagers, wins, account balances, refunds and other activity connected with your account. Payment details may be processed through external payment providers. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment card details.

Device, usage and cookie information

When you use the website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, session information and the date and time of activity. We may also use cookies and similar technologies to remember preferences, keep the service working, understand website performance and help identify unusual or potentially fraudulent activity.

How we use information

CasinoJax uses personal information for purposes connected with providing, securing and improving the service. We aim to collect and use information that is reasonably relevant to these purposes and to handle it in a fair and transparent way.

To create, administer and maintain your player account.
To provide casino services, process account activity and display relevant account information.
To verify identity, age, eligibility and the security of account activity.
To process deposits, withdrawals, refunds and other transactions through available payment arrangements.
To carry out anti-fraud, anti-money-laundering, security and risk-management checks.
To provide customer support, respond to enquiries and investigate complaints or technical issues.
To communicate with you about your account, important service information, security matters and changes to our terms or policies.
To send marketing communications where permitted and where you have provided the required consent or another lawful basis applies.
To monitor, test and improve website performance, usability, security and reliability.
To meet legal, regulatory, accounting, record-keeping and other compliance obligations that apply to the service.
To protect CasinoJax, players, payment partners and other users from misuse, unauthorised access and harmful activity.

Where appropriate, information may be combined with information from verification, payment, fraud-prevention, technology, analytics or support providers. These providers may only use information as needed to perform services for the website or as otherwise permitted by their own privacy terms and applicable requirements.

Marketing communications

If you have agreed to receive promotional messages, CasinoJax may send information about services, features or offers. You can withdraw marketing consent or opt out by using an unsubscribe option included in a message where available, changing relevant account preferences or contacting us. Service and account messages may still be sent when necessary to operate your account, protect security or provide important information.

Cookies, sharing and information security

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device. CasinoJax may use essential cookies to support login, navigation, security and core website functions. Other cookies may help remember preferences, understand how visitors use the website, measure performance or support communications and service improvements. You can manage, restrict or delete cookies through your browser settings. If you disable essential cookies, some website features may not work correctly.

When information may be shared

Information may be shared with trusted parties where reasonably necessary for the purposes described in this Policy. These parties may include payment providers, identity and verification services, fraud-prevention providers, technology and hosting providers, customer support providers, analytics providers, professional advisers and organisations involved in legal or compliance processes. Information may also be disclosed where required to protect rights, safety, property or the integrity of the service, or where disclosure is required by a valid legal process.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed across borders, reasonable steps may be taken to support appropriate security and privacy protections. By using the service, you acknowledge that international handling may occur where needed to operate the website, process transactions, complete checks or provide support.

Keeping information secure

CasinoJax uses reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure systems and staff or provider permissions. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details private and tell support promptly if you suspect unauthorised account activity.

How long information is kept

Personal information is generally kept only for as long as reasonably necessary for the purposes for which it was collected, to resolve disputes, protect the service, maintain business records or meet compliance requirements. Closing an account does not always result in immediate deletion. Some records must be kept for a period required by law, including certain identity, transaction, account and communications records. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can be subject to reasonable exceptions, including where information must be retained for legal, security, fraud-prevention or dispute-resolution purposes.

Access: request information about the personal data we hold about you and, where appropriate, request a copy.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your data where there is no continuing lawful or operational reason to keep it.
Marketing consent: withdraw consent to marketing communications at any time. This will not necessarily stop essential service or account communications.
Information about handling: ask questions about how your information is collected, used, shared or stored.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@casinojaxcasino.online. Please describe your request clearly and include enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify your identity before completing a request. This helps protect your account and prevents information from being disclosed to the wrong person.

We will review privacy requests and respond within a reasonable timeframe, subject to the nature of the request, verification requirements and any applicable legal limitations. If a request cannot be fully completed, we will explain the relevant reason where permitted. You may also be able to raise a privacy concern with the appropriate privacy authority or seek independent advice.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. You should review this page occasionally to stay informed about how CasinoJax handles personal information. Continuing to use the website after an update may indicate that you have read and understood the revised Policy.